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Murderous fighters notwithstanding, the author's passion for narrow-boating, walking, cycling and his love of dogs give a tranquil balance and, from the early 1980s, there is a touching account of the trials and tribulations of first fostering, then adopting and raising a son into his family.
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This book takes us on a practical journey to understand, appreciate and apply the Service Design approach: * Seeing things from the customer perspective * 14 Practical Stages of Outside-In Service Design * How Service Design is used during business development. * 17 Key Considerations during Service Design * How conceptual design benefits business * Groundbreaking theory of user expectations and experience |
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His passion is to spread the Service Design model through training, assessment and consultancy. I believe proper application of Service Design can seriously improve the quality of our lives. Conversely, poorly designed products and services cause stress and lower the quality of life for the users. My mission is to identify poorly-delivered products and services and help to improve them. Amir Azizpour | ||||||||||
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Anushka Lamba, a strong minded British-Indian woman wants to shape her destiny as director of her own life. Except, she constantly battles with her inner-self - and her loving but traditional Hindu parents, who believe she is too "westernised" and not "Indian" enough. When Anu arrives at university, half way across the country, to study a degree that's far from her parent's choice - and their wavering eye - she's exposed to freedom and independence in abundance. She embarks on a secret relationship with fellow student Chris, whom she desperately wants to introduce and welcome into her family life. |
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| Her dilemmas and decisions take her on a roller-coaster ride - a tangled web of culture, identity, betrayal, confusion and heartache - in ways she could never have imagined. Is Anu strong enough to face the obstacles that stand in her way or will she give up midway and live a lesser life, leaving things to the mercy of destiny? Colour of my Heart takes us on a warm-hearted and emotional journey from Anu's present deep into her past, as she strives to assert her own happiness and discover her own identity - without losing touch with her proud Indian roots and her parent's aspirations. | ||||||||||
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Secrets haunt the streets of Brighton town; creativity flutters, like a moth in a lamplight; love disappears without explanation. The torment of a man breeds hatred and mistrust from all who know him. No one is helping him and no one wants to. He writes his confession from the edge of sanity then hides his notes between his paintings where they remain until they are discovered over sixty years later When murder is just enough to push you to the brink of insanity, the perfect place to keep you silent is the asylum. But when death approaches, the truth has nothing to lose as it emerges from the darkness of time. |
Available from YouCaxton Buy from YouCaxton Number of copies: and Amazon Kindle |
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Money pours in as he sets up deal after deal and his decadent lifestyle blooms. His confidence with the fairer sex blossoms as lover after lover comes and goes - and with them so does his hard-earned money.
After setting up a deal with a top, North Sea Oil executive, he becomes a
major sub-contractor with many thousands of pounds weekly pouring in to his
bank account. And now the drink and women that once were his pleasure become
his downfall and, all too soon, contract after contract fails.
With most of his money spent, age and illness become a major problem. It is payback time, and his once high life falls around his feet. He is close to destitution. The women have gone and so has the money. He is alone and broke.'
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Nowhere more so than in the Shropshire village of Coalbrookdale where, perhaps more than anywhere else at this date, technical innovation led to the use of iron in bridges, buildings, sea-going ships, steam engines and railways. But also in the world of medicine, Coalbrookdale was subject to radical change as scientific discoveries brought new attitudes and a better understanding of life and disease. Throughout this momentous period, three generations of one family ran a medical practice in Coalbrookdale. |
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Dr Richard Moore’s exhaustive research has uncovered how this medical family skilfully adopted advances in knowledge, developed their education and played their part in creating the profession of General Practitioner as we know it today. This original account demonstrates how, in the microcosm of Coalbrookdale, the experiences of one family mirror the democratic, social, industrial and scientific changes of the early Industrial Revolution. | ||||||||||